Delivery

DELIVERY

The price of shipping within New Zealand is included in the price of all our gift boxes. 

We dispatch the same day when ordered before 3pm, Monday through to Friday, 

Please Note - As we are launching our Giftboxes on Dec 10th please allow 3-5 days for orders placed before Dec 14th

After the 14th our gift boxes are shipped with overnight shipping.

After ordering online, you will receive a confirmation email containing your order details. We will normally confirm receipt of your order within a few minutes of ordering.

Once the gift is collected by NZ Couriers you’ll be updated with a tracking number. You will be notified again once your gift has been delivered. Your gift will be delivered to most areas within 1-2 working days. For rural addresses please allow up to 3 working days.

Saturday delivery is available in some areas. Please contact us if you wish to have a gift delivered on a Saturday.

We recommend sending the gift box to the person’s place of work as that’s where they are likely to be Monday to Friday.

Christmas Cut-off Dates  2pm December 23rd for nationwide delivery

Last minute Auckland orders can also be picked up in person on Dec 24th.  If you wish to collect in person please email us before 12 noon on Xmas Eve.

Please Note:

  • We only ship within New Zealand. However if you wish to order a Giftbox outside NZ please email us directly 
  • We are unable to redirect orders once the items have been dispatched.
  • Orders returned to us due to incorrect address or failure to contact courier after delivery attempt, will incur a re-shipping fee.

Contact Us

If you have any further questions about our delivery please contact us at hello@toppgiftbox.com

 

Returns
In the unfortunate event of a damaged or faulty package or item, we shall arrange for a replacement gift or item to be sent to you within a reasonable time-frame. Please contact us within 48 hours of receipt of the gift with details of the damage and we will discuss the best way forward.